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Archive for the ‘Corporate’ Category

VAR 100 Congratulations & Welcome to New Partners

July 28th, 2014 No comments

We want to congratulate several Serenic partners for making the Accounting Today 2014 VAR 100 list! Also, we are happy to welcome two new partners to the Serenic community. They join us in bringing fund accounting software solutions to nonprofits, helping them maximize their resources and focus on their mission.

Accounting Today’s 2014 VAR 100
Top VARS recognized

Every year, Accounting Today publishes a ranking of the top 100 resellers in the industry. A select list of ERP VARS are recognized based on revenue and staff growth. We want to congratulate the following Serenic partners who were honored:

  • Tribridge- Tampa, Florida
  • Socius – Dublin, Ohio
  • Finley & Cook – Shawnee, Oklahoma
  • AVF Consulting – Baltimore, Maryland

Congratulations, and thank you for helping nonprofits achieve their missions. Here’s to another great year.

Welcome knk Group – Software solution for nonprofit publishers

Serenic and knk Group’s U.S. operation, knk Software, will package their respective products – Serenic Navigator Accounting Solutions and knkPublishing – for customers who operate in the publishing and media industries and require nonprofit financial software. The knk Group has been working with Serenic on joint projects for many years, including its first customer deployment to the U.S. Naval Institute Press in 2007.

With its solution deployed at more than 150 publishing and media companies worldwide, knkPublishing provides planning, editing, advertising, paid content, customer relationship management (CRM), online and offline subscriptions, circulations, memberships, events management, and royalty payments.

knkPublishing is the only Microsoft Dynamics certified software for publishing houses worldwide.

Welcome A. B. Computer Systems – Microsoft Dynamics NAV partner

A. B. Computer Systems, a leading provider of turn-key business management software solutions, will provide Serenic Navigator nonprofit accounting solutions to help organizations further their critical missions efficiently and effectively.

“As a Microsoft Dynamics NAV partner, we started to get more inquiries from nonprofit organizations,and wanted to make sure we are providing these customers with state-of-the-art software and support,” said Ed Avizur, president of A. B. Computer Systems. “Serenic has a reputation for providing excellent software products and related support services specifically for the nonprofit market.”

The company’s experienced, knowledgeable and dedicated consultants and software developers, with a proven implementation methodology, help their customers in the distribution, manufacturing, financial and nonprofit sectors increase productivity, efficiency, market share, customer satisfaction, sales and profits.

Together, we will help more nonprofits have a stronger impact on their critical mission goals with clear visibility and accountability to their donors and constituents.

Categories: Corporate, Uncategorized Tags:

Support is a Top Priority at Serenic

July 14th, 2014 No comments

We survey our clients after each interaction with our support team.  Over the past few months, the ratings for Serenic Support have been increasing, and we’re excited to share the results.  The responses are so close to a perfect score!  We track how each client rates their interaction from a number of perspectives.  They include:Support Top Priority

  • Was the initial response received in a timely manner?
  • Was a resolution for this case reached in a timely manner?
  • Was the technician courteous and professional?
  • Was the technician knowledgeable in the area of the customer’s issue?
  • Was the issue resolved to the customer’s satisfaction?
  • Would the customer recommend Serenic Support to others?

According to Rhonda Shuptrine, Sr. Director of Customer Care, “This team continues to amaze me as they continue to strive for excellence with our customers.”

Customers are quoted as saying…

  • “Sarah is the best.  She always resolves my problems quickly and teaches me a little bit each time so I can better use the software… She is very knowledgeable and creative to solve any issues I have.” – research org
  • “Dave provided exceptional service.  Very speedy response time, much appreciated.”– diocesan org
  • “Barrie was excellent… She is terrific, very helpful, patient and persistent.” – health org
  • “Every support rep I’ve dealt with has been exceptionally helpful and accommodating – often going well above and beyond the original issue to come up with a solution for us.  Most appreciated!” – religious org

At Serenic, we have built a very strong team of resources who are ready and willing to enable our nonprofit and government customers to achieve the utmost efficiency in their day-to-day operations and mission attainment.  We understand that our financial and nonprofit accounting software must do more than provide customers with clear visibility into operations, real-time financial analysis, and robust reporting, it must create an opportunity for them to do more good, to affect more lives, and to make a greater difference. Therefore, we hold ourselves accountable to their success and to all those who benefit from what they do.

Thank you to our support folks. Their hard work is appreciated :).  And thanks to our customers, who make the world a better place!

Categories: Client Community, Corporate, Nonprofit Tags:

How to Manage Corporate Donations

August 7th, 2013 No comments

The 2013 Giving USA reports that charitable giving in the USA rose modestly in 2012, partly due to a 12.2% increase in corporate gifts. It is therefore increasingly important to ensure you have the correct tools in place to efficiently manage your corporate donations. Read more…

Categories: Corporate, Donor Management, Nonprofit Tags:

Serenic Welcomes Two New Partners to Help Deliver Nonprofit Financial Management Solutions

March 20th, 2013 No comments

We are happy to announce the growth of our Serenic Navigator partner network with the addition of Integrated Computer Systems (ICS) and Shepard & Associates.

Read more…

Categories: Client Community, Corporate Tags:

Registration for Explorations 2013 is now open!

February 28th, 2013 No comments

We are excited to open up registration for another Explorations, our nonprofit accounting software conference for Serenic users and partners. The theme of this year’s conference is, “empower your team” with workshops, roundtables, one-on-ones, and more.  We are returning to Denver, Sep 29 – Oct 2, and looking forward to seeing you!

During our 3-day conference, you will learn from experts and your peers how to be more effective and make the most of your nonprofit financial software. Explorations 2013 will offer numerous learning and networking opportunities, along with interactive group discussions.  Sessions will include:

  • Training workshops
  • Roundtables
  • Best practices
  • Consultant one-on-ones
  • Networking events
  • Basic and advanced technical tips
  • New solutions and offerings
  • Computer lab Read more…

Serenic Welcomes New Regional Sales Manager

February 12th, 2013 No comments

Please join us in welcoming Toby Brauer to the Serenic team.  Toby is our new Regional Sales Manager for the eastern U.S., and brings with him several years of experience working with nonprofits.  For the past 10 years, Toby worked for Blackbaud.  His various roles included account development for the partner channel, inside sales, and account management working with larger boarding schools in the northeast U.S.  Toby earned notable recognition as a top performer and is very familiar with nonprofit financial and fundraising software.

Like some of our other Serenic employees, Toby lives in Mt. Pleasant, South Carolina.  The Charleston area has now unofficially become the “Serenic Southeast” office.  Toby is originally from Peoria, Illinois (home of CAT) and is an avid sports fan.  He roots for the Cubs, Bears, Bulls, Blackhawks, and the University of Illinois.  Outside of the office, Toby enjoys staying active playing tennis and basketball. However, his biggest hobby is riding his two motorcycles.  Toby and his wife have two beautiful daughters aged six and nine.

We’re very excited to have Toby on our team.

Serenic Welcomes Toby Brauer to the Team

We're proud to welcome Toby Brauer to the Serenic Software team!

 

South Carolina Human Service Providers Association Winter 2013 Conference

February 1st, 2013 No comments

Join us in Myrtle Beach, where Serenic will be presenting at the S.C. Human Service Providers Conference.  The topic of the presentation is: Four signs you need a new Financial Management System and the requirements for selecting a new system.  

Serenic will share the following:

  • When you need to look at new software.
  • The top ten criteria for selecting a new system.
  • Calculating the costs associated with this type of acquisition. Read more…

Serenic Partners with CIMAC in Ethiopia

December 4th, 2012 No comments

We are looking forward to some upcoming HR and payroll seminars to be held in January with our partner, CIMAC.  CIMAC, a Microsoft certified partner, is a provider of global software solutions which has offices in Ethiopia.  The seminars will demonstrate Serenic HCM’s powerful HR and payroll software.

SerenicHCM is a human capital management, payroll and human resource management solution built on Microsoft Dynamics NAV.  HCM enables you to direct and execute your daily human resource functions, track and analyze a wealth of employee information, and easily and accurately administer your payroll. Serenic is the exclusive developer of the human resources and payroll products for Microsoft Dynamics NAV.

Look for our ad in Fortune, an Ethiopian newspaper, and stay tuned for news on the upcoming seminars.

Serenic Partners with CIMAC in Ethiopia.

Serenic Partners with CIMAC in Ethiopia.

 

Serenic Partners with Mergetool to Provide Streamlined Security Setup

November 26th, 2012 No comments

We’re pleased to announce that Serenic has entered into a contract with Mergetool.com to resell the company’s Easy Security for NAV.  This tool simplifies the security setup for Serenic Navigator – ensuring data is only accessible by authorized users.

According to Easy Security for NAV, “Setting up security requires precious IT resources and time to get it right. NAV Easy Security for Microsoft Dynamics NAV makes it quick and easy to assign permissions for multiple users across multiple groups and companies – saving you valuable time, money and resources when setting up security.”

For Serenic Navigator, embedded into Dynamics NAV, this means users can show or hide any control on any page, including fields on any page (i.e. submit and post buttons), based on data driven business rules.

There is no change to base objects, just importing new objects into the database.  This reduces the time needed to set up roles and permissions for multiple users across multiple companies.

For more information about Easy Security for NAV, visit their website, or contact us.

ASCD Selects Serenic Navigator for Stronger Reporting and Better Workflows

November 20th, 2012 No comments

AVF Consulting, a Serenic reseller, distributed a press release announcing that ASCD, formerly the Association for Supervision and Curriculum Development, has purchased Serenic Navigator.

ASCD was founded in 1943, and is an “educational leadership organization dedicated to advancing best practices and policies for the success of each learner.”  They have 150,000 members in more than 145 countries.  Members include professional educators from all levels and subject areas––superintendents, supervisors, principals, teachers, professors of education, and school board members.

According to the press release, ASCD chose Serenic Navigator to “create efficiencies, enhance the end user experience, reduce our carbon footprint, and add value to the products and services that our team delivers.” The ASCD Controller, Pam Taylor, further notes, “Serenic Navigator provides flexible reporting by account dimension as well as the ability to automate certain AP workflows. The prepaid expense recognition and the portals are also a huge plus for us.”

AVF Consulting is a Microsoft Enterprise Resource Planning (ERP) partner and Serenic Software reseller specializing in software and services for nonprofits.  Read the full press release on AFV’s website.